Question 1

What documents are required for shipping?

Accepted Answer

Original registration, active insurance certificate, owner's ID, purchase receipt. Additional documents requested per destination country.

Question 2

Who prepares customs documents?

Accepted Answer

Our team handles all French and Moroccan paperwork. You receive a complete file before delivery.

Question 3

How long for document preparation?

Accepted Answer

2–3 business days. Expedited option available (+fees).

Question 4

What if I've lost my documents?

Accepted Answer

We guide you through replacements (registration, insurance). Extra time: 1–2 weeks.

Question 5

Can I ship a non-running vehicle?

Accepted Answer

Yes, our loading conditions adapt. Extra costs depending on vehicle condition.

Question 6

Are the timelines realistic?

Accepted Answer

Yes, real end-to-end time including transport + customs. Exceptional cases (holidays, customs flags) may add days.

Question 7

Can I really track in real time?

Accepted Answer

Yes, GPS tracking platform from pickup. Notifications at each step (France departure, port arrival, customs clearance, delivery).

Question 8

Different timelines in peak season?

Accepted Answer

Slightly longer June–August (+3–5 days). Premium/Express less affected than Standard.

Question 9

What if timeline extends?

Accepted Answer

We notify immediately with cause and revised ETA. No extra fees unless delay caused by you.

Question 10

Are there hidden fees?

Accepted Answer

No. All prices include transport, insurance, tracking. Only Moroccan customs fees are variable and listed separately.

Question 11

What payment methods?

Accepted Answer

Bank transfer, cheque, PayPal, cash. Two-step payment: deposit at signature, balance before delivery.

Question 12

Can price change after quote?

Accepted Answer

No, once accepted, price is locked. Only if you request changes.

Question 13

Refund if I cancel?

Accepted Answer

Before pickup: full refund. After pickup: handling fee (10–20% of deposit). During transport: non-refundable.

Question 14

Do you offer round-trip rates?

Accepted Answer

Yes, we offer round-trip packages at preferential rates for clients who wish to transport their vehicle to Morocco and back to France (or vice versa), particularly for seasonal stays. You benefit from a significant discount compared to the price of two one-way trips. Contact us for a personalized quote tailored to your project.

Question 15

Buy without seeing the car?

Accepted Answer

Yes, we send 360° photos, video, detailed inspection report. You can refuse before final payment.

Question 16

Guarantees if I want to cancel after purchase?

Accepted Answer

Before acceptance: free cancellation. After: handling fee (10–20%). We prioritize your satisfaction.

Question 17

How long to find and buy?

Accepted Answer

3–6 weeks depending on criteria. Common models: faster. Rare models: longer.

Question 18

Guaranteed mileage without adding?

Accepted Answer

Yes on car transporter. Mileage may increase slightly (< 100 km during shipping).

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